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Accommodation and Rooms

  • Accommodation and Rooms
  • Food
  • Bathing
  • Access and Parking
  • Traveling with children
  • activity
  • What's nearby
  • others
Please tell me the check-in and check-out times

Check-in is from 15:00 and check-out is at 10:00.

Can I connect to the Internet in Guest rooms?

Wi-Fi is available. Please note that it may be difficult to connect depending on the area and time of day.

Is there a refrigerator?

There is an empty refrigerator.

Please tell me about the storage of valuables.

You can use the safe in Guest rooms (free of charge).

Are there barrier-free Guest rooms?

We have one barrier-free Guest rooms (Accessible Room).
We also have wheelchairs available for rent to help you move around the building.

Can I stay with pets?

We are sorry, but our hotel does not have Guest rooms or facilities where you can stay with pets.

If I cancel my reservation, will there be a cancellation fee?
What amenities are available in the guest rooms?

Yukata, bath towels, face towels, slippers, tea set, toothbrushes, body soap, hand soap, tea leaves holder, sterilized cups and pots, etc.

Can you issue separate receipts?

Due to the invoice system, we are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.

However, in the example below, by separating the accommodation fees etc. into payments/transactions, receipts can be issued in a format appropriate to each payment/transaction.
Learn more

Are there any Food areas where smoking is permitted?

Please note that smoking is prohibited in all Food areas.
(Please use the smoking area.)

What is available in the changing room of the large public bath?

A hair dryer is provided.
Please bring your bath towels and face towels from Guest rooms.

About the bathing tax

For stays of 8,000 yen or more per night, a bathing tax of 150 yen per person (per night) will be charged. The bathing tax is a special purpose tax established to cover the costs of maintaining environmental sanitation facilities, facilities for protecting and managing mineral spring sources, firefighting facilities and other facilities necessary for firefighting activities, as well as the promotion of tourism (including the maintenance of tourist facilities). (Excerpt from an article on the Kirishima City website)

Can I use Hot springs on a day trip?
Are there parking spaces for disabled people?

There are two parking spaces available next to the entrance. Please contact us in advance.

About arranging a taxi

Please contact the front desk at 0995-78-2621.

Is there a shuttle service?

We do not provide transportation.

Can I sleep with my child?

Children under elementary school age may sleep in the same bed as their parents.

Do you have stroller rentals?

I'm sorry.
We do not lend out strollers.

I'd like some hot water for milk.

There is an electric kettle in Guest rooms, so please feel free to use it.

Are there fees for children's Food?
  • For buffets
    Children aged 3 and over will be charged separately.
    Dinner: ¥2,750 (tax included)
    Breakfast: ¥1,100 (tax included)
  • For multi-course meals
    If you need a child plate
    Dinner: ¥2,750 (tax included)
    Breakfast: ¥1,100 (tax included)
About the golf course

Kirishima Golf Club (TEL: 0995-78-2324) is a 10-minute drive away.

Can I experience anything at the nearby facilities?

You can also experience horse riding at the Kirishima Kogen Horse Riding Club, which is a 5-minute drive from the hotel. (TEL: 0995-78-3455)
There are also events at Takachiho Ranch from time to time. Please contact each facility for details.

Could you tell me about tourist attractions in the area?

Recommended places include Kirishima Shrine, a famous power spot located a 15-minute drive from our hotel, and Takachiho Ranch, which is also popular with families.

What are the nearby convenience facilities?

The following facilities are located near our hotel:

  • Food supermarket:5 minutes by car
  • Coin laundry: 5 minutes by car
  • Pharmacy:15 minutes by car
Are there any convenience stores nearby?

There is a Lawson convenience store about a 5-minute walk from the hotel.

Is there parking available?

There is free parking available (approximately 100 spaces).
Regarding parking spaces, we may not be able to accommodate your request depending on the parking situation.

Do you have an ice machine?

Yes, there is. Please use the ice machine on the second floor of the building.

Are there vending machines for drinks and cigarettes?

There are vending machines for drinks. We do not sell tobacco in the building, so please use a nearby convenience store.

Is there a place to buy souvenirs?

You can purchase them at the "Steam Marche" inside the building. In addition to Gensen Kirisima brand products, we have a wide selection of rare local products, accessories, and crafts from Kagoshima and Kirishima.

Are there coin laundry facilities on site?

There are one washing machine and one dryer for men and one for women in the large communal bath (free of charge).
When using the laundry, please use the detergent provided. (Please bring your own fabric softener.)

Use is subject to the large bath's operating hours (5:00-9:00, 11:00-24:00).

Can I leave my luggage before and after check-in?

We can accept your luggage.

Regarding shipping of luggage (shipping from the hotel)

Delivery service is available at the front desk.

Can I arrange a massage?

You can use the relaxation salon in the building (reservation required).

  • Body care 30 minutes 3,000 yen (tax included)
    60 minutes: 6,000 yen (tax included)
    90 minutes: 8,500 yen (tax included)
  • Head spa 60 minutes 6,500 yen (tax included)
  • Hand care 30 minutes 4,800 yen (tax included)

We also have a variety of other menu items available.